Return Policy

 

Within 30 days of receipt of your order, you may return any merchandise in its original condition and packaging for a full refund. Please note that we will refund the shipping cost only if the return was a result of our own mistake.

 

What about Orders Containing Promotional Items?

 

All items that are part of a promotional package must be returned in order to be entitled to a full refund. If you wish to keep any promotional items, you can choose to do so and be charged the regular price for the items.

 

Are There any Exceptions?

 

Please note that we do not accept returns on the following items:

 

Special orders Wire, tubing, or loom sold by the foot

Speakers that have visible signs of damage to the cone or surround

Products that have been modified or damaged due to incorrect installation or misuse

Products returned after 30 days of receipt

Products returned without a Return Authorization (RA) number

Products returned to us without using a shipping box and manufacturer box(unless the original shipment from us to you was made without using a shipping box)

 

All items will be evaluated upon receipt of the return in our warehouse for return acceptance. Exchanges and replacements will be shipped after the original item has been returned to our warehouse and evaluated for return acceptance.

 

Expert Sound reserves the right to charge a 15% restocking fee under the following circumstances: Items returned blemished Items returned with missing parts Items not returned in original factory packaging Items returned with original factory packaging either damaged or not intact

 

How do I Return a Product?

 

Please call 225-354-4774 for a Return Authorization (RA) number and return instructions. We will make arrangements to exchange or refund the merchandise.

 

We strongly recommend using UPS Ground, FedEx Ground, or USPS Insured Parcel Post for all returns. Please note that return shipping costs for expedited services such as UPS Air are not eligible for a refund.

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